Someone claiming becoming a period Warner Cable professional are spilling tips on Reddit.
Opportunity Warner cable tv, the second-largest carrier of TV and websites in the United States, informed Quartz that it is looking at the postings. “We’re unable to examine if this person is truly a current or previous staff member,” a spokesman said.
Reddit user cableguy_the begun an “Ask myself Anything” (AMA) bond, posting pictures of their ID badge and consistent as purported proof their work. Their answers to the concerns to arrive are extremely candid. Below are a few features (typos maintained) babel recenzГ.
On Comcast’s pending exchange of the time Warner Cable:
We would like the merger since the existing group in charge may be the worst in recent records. A lot of people acquiring fired because difficult metrics. Most of the energy has become directed at customer support staff and removed from those who in fact go to the houses and correct trouble . It’s a mess and the providers is operate like crap IMHO [in my personal simple viewpoint].
On tension between experts and support service representatives:
Yea customer service representatives and specialists tend to be combat a combat that no body views. We hate all of them, they hate us. They determine people the thing is the equipment when it almost never try. We determine customers just to disregard precisely what the guy regarding phone says because it’s likely that great, he’s never ever wired a property, installed a drop or repaired cable tv.
On what’s really wrong together with your hookup:
Don’t feel 50percent of precisely what the agent on phone tells you. Just set up the tech. Leave him work. He’s done this prior to. The agent merely answers phones. it is hardly ever the apparatus evoking the concern.
In the information to getting much better services:
When a tech arrives ,ask for their managers wide variety. Simply tell him it’s just not burning him but to escalate a problem. He could name their sup to make sure its cool but that will assist.
On what’s avoiding more quickly internet get rates:
Honestly, fundamental analogue cable tv. It will require up sooo much bandwidth . 1 station per regularity vs bonding several frequencies to supply 8 stations for a downstream and 4 for an upstream . After we go 100percent digital tv.. Web will get more quickly. Furthermore obstruction. If you reside around a college it’s the worst . Grandmother would use her 15 meg for e-mail and browsing but youthful Johnny school kid sucks up the bandwidth in the area using netflix and torrenting and gaming. But they spend equivalent. IMHO what would fix this will be capping facts and providing every person uncapped speeds.
On why splitting the wire hookup is an awful idea:
Putting in a splitter just to attenuate the signal is actually dumb we even have factors known as attenuators that do this without adding unnecessary splitter. But it is correct that way too much transmission is equally as bad as not enough we phone that distortion
On whether this Reddit AMA costs him their work:
I might become discharged depending on who captures me. I would also get an additional benefit its so very hard to tell using the ways this business is now structured.
How Wi-Fi signals become unreliable, and that can getting vanquished by gates and wall space:
Yes best shown. Plaster structure particularly.Solid material doors, staying in a cellar once the router is on another flooring or the other way around. Wifi try a fickle beast.
On your own “broken” cable modem:
Yea we listen to this a great deal. I’d say in confirmed 12 months I would personally state 5per cent associated with modems We swapped comprise in fact faulty. We carry out most canine and pony show and just swap they anyhow. The thing is typically perhaps not gear related. Modems either services or they don’t. There is thus little in the middle. They have been easy systems. I have tv show visitors using my very own laptop computer anything working fine, after that switch back once again to her devices and every little thing visits shit. They however require a brand new modem..Its insanity.